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General Terms & Conditions

Our Agreement


By ordering services from British Repairs you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to


No Fix – No Fee Policy


Our No Fix – No Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

The policy does not apply in the following cases: -

• The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work.

• The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software disc or product key.

• The engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component.

• The policy does not apply to work related to data recovery, laptop screen replacement, third-party issues, and computer virus or spyware problems or to cases in which the computer has been struck by lightning.


Three Month Warranty


All the British Repairs services carry a three month warranty on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.


Service Visit Requirements Important:


You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.


If you book an in-home service appointment we will need the following at the time of appointment:

• an adult (over 18 years of age) who has a basic knowledge of the service required or any problems encountered must be present;

• access to the area and equipment being serviced and the electricity mains, plus light and power; • your agreement to follow our reasonable instructions;

• In addition to the above requirements, if we will be working on your computer we will need:

• a person with administrator level access present;

• any relevant software recovery disk(s) (or other media);

• a connected CD or DVD writer or reader.


Your computer system should have Microsoft Windows XP or later operating systems or Apple OS X or later, if you do not have these our engineers will still try and complete the requested service but as earlier systems are not supported by the licensee chances of a successful resolution may be limited.

If your software is, or appears to be, unlicensed we cannot perform a laptop or desktop computer repair.


Remote Services


Whilst British Repairs engineers will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including our in-home service.

We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.


Systems Excluded


Our services exclude support for the following:

• Domain and active directory based networks;

• VPN and WAN networks;

• Corporate infrastructure hardware (complex firewalls, switches etc.).


If your system includes any of the above (as becomes apparent to our engineers upon visiting) our engineer may give you a quote to resolve the relevant problem or you may cancel the service ordered for a full refund.


Software Licenses


Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Service or an in-home appointment, will be subject to software license. It is your responsibility to provide license details i.e product keys or purchase a new license before repair is completed.


Liability Exclusions


We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.


Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer's warranty and take appropriate action.


We cannot be responsible or liable to you in relation to any service regarding:

• any loss or corruption of data, information or records;

• any loss of goodwill, or any loss of (or interruption to) business or contracts;

• any failure by you to follow our reasonable advice, recommendations or instructions;

• any losses you may suffer arising from your use of (or failure to use) any anti-virus software;

• any loss that is not reasonably foreseeable.


Our labour charges


Our standard labour rate is £60.00 per hour. Our minimum charging period is one hour. After the first hour, we charge in blocks of thirty minutes at the rate of £30.00. Any parts required are priced individually and are not included in the standard labour rate.


Information we require


We will ask you for certain details which we require to perform the service. This includes address and contact telephone numbers able to accept incoming calls and an email address.


In these terms and conditions, references to "we" and "us" are to British Repairs. If you have any problems get in touch through our live chat option however if you prefer to email we can be contacted at:


What are Cookies?


When you are browsing websites on the internet, many of these websites store tiny text files called cookies on your computer, to help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.


British Repairs is no different. We use cookies to help you navigate our website more effectively and we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party suppliers to enhance your online experience and they will place cookies on your computer for use on our website too.


Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this. Please be aware that disabling cookies on your browser may affect your use of the British Repairs website.


Legislation from the European Union has meant that websites must provide clear information about their use of cookies to their customers, something we at British Repairs fully support. We want to ensure that you, as our valued customer, are fully aware of the use of cookies on our website, and we are proud of our reputation as a transparent and honest company that you can trust.


If you want more information you can visit the following website for an in-depth guide to cookies and how to control, delete and understand them

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